TERMS AND CONDITIONS
Welcome to DIY Partner Visa’s website: www.diypartnervisa.com (the “Website”).
This Website provides online products and services to help individuals (and couples) navigate their
Australian partner visa application. This Website is operated by Partner Visas Australia (Australian
Business Number: 74672562835), trading as Partner Visas Australia PVA (“our” “we,” “us”).
These Terms and Conditions (“Terms”) govern your access to and use of this Site, along with all our
products and services. By using this Site, you, whether a visa applicant or sponsor, agree to be legally
bound by these Terms, forming a binding agreement between you and us.
Please read these Terms carefully. If you have any questions before purchasing our products or using
our services, please contact us at: info(at)diypartnervisa.com
These Terms represent the complete and exclusive agreement between you and us, superseding all
prior or contemporaneous agreements, communications, and understandings, whether oral or
written.
Our products and services are intended for individuals aged 18 and over.
ACCEPTANCE OF TERMS
- By accessing, downloading, or using the products and services offered on our Site, you
acknowledge that you have read, understood, and agree to be bound by these Terms. - We reserve the right to modify these Terms at any time. Any changes will be posted on this Site,
and your continued use of the Site, products and services, following such posting constitutes
your acceptance of the revised Terms. If you disagree with any changes, your only recourse is to
immediately discontinue using our products and/or services.
GENERAL DISCLAIMER
- We provide tools, templates, support, and guidance to assist you in completing your immigration
application. However, we neither guarantee your eligibility for your visa nor the success of your
application. - You understand that visa applications involve inherent risks, and we will not be liable for
unsuccessful applications or any losses resulting from them. - You agree that all products and services available on this Website are to assist you to prepare
your visa and/or sponsorship application/s and are intended for general education and
information purposes only and should not be considered specific immigration advice or
assistance. For personalized assistance with the partner visa application process, consider our
Full-Service option where an agreement under the Code of Conduct is entered into. - We strive to keep our Site, products and services up-to-date, but because immigration laws and
policies change quickly, we cannot guarantee the accuracy or currency of all information. You use
the information on this Website and our products and services at your own risk. - Testimonials and examples in our marketing materials do not guarantee you will achieve the same
or similar outcomes. Our products and Services have been tested on real couples applying for
partner visas with the aid of our DIY partner visa package who have given video testimonials
reviewing the package. Additional Testimonials are from real clients of Partner Visas Australia. - You understand and agree that we, are not liable for any decisions you make or losses you incur,
whether business or personal. - While we offer immigration advice and assistance, we cannot guarantee visa eligibility or
approval. You are advised to use our full-service option under an agreement for Service and Fees
under the Migration Agents Code of Conduct should you seek to hold us accountable for your
application. - You understand that all visa applications involve inherent risks and unpredictable outcomes.
- We are is not liable for unsuccessful visa applications or any losses resulting from them or the
use of our products or services.
ONLINE MEMBER REGISTRATION
- You may be and if required, must register an account before becoming a member or receiving
our products/services. - You are responsible for providing and maintaining accurate, complete, and current registration
information. - We may request identification to verify your identity.
- As a registered user or member, you agree to the following:
a. You are solely responsible for maintaining the security and confidentiality of your password.
b. You will not disclose your password to anyone.
c. You will immediately notify us if your password is lost or compromised.
d. You are responsible for all activity on this Website accessed through your password,
regardless of who uses it.
e. Ownership of Submitted Content: Any information you share with us for posting or inclusion
on our Website automatically becomes our property. - Privacy of Personal Information: we will handle any personal information you provide according
to our Privacy Policy posted on our website. - Account Security Responsibilities: You are responsible for keeping your registration details,
including your username and password, secure and confidential. If you suspect unauthorized use of
your account information, you must notify us immediately. - Single-User Accounts: If a service is designated for single use, you may not share your password
or access to registered user/member services with anyone else.
RESTRICTED USE - Permitted and Prohibited Uses: You may print copies of information on our website, products
and services for your personal use, unless these terms specifically prohibit printing for particular
content. You are not allowed to resell any information or documents you obtain from our website,
products and services without our written permission.
YOUR OBLIGATIONS - User Content Guidelines: When using our products or services, you may have access to Facebook
groups, online forums, or in-person events where you can contribute “Your Content,” such as
comments, photos, or messages. When contributing content, you agree that you will not post or
publish anything that falls into any of the following categories through this Website or any related
platforms (like Facebook):
a. Unlawful, fraudulent, misleading, threatening, abusive, libelous, defamatory, obscene,
pornographic, indecent, lewd, harassing, offensive, inflammatory, or otherwise objectionable
content.
b. Content that harasses, degrades, intimidates, or shows hatred towards individuals or groups
based on religion, gender, sexual orientation, race, ethnicity, age, or disability.
c. Sharing personal or identifying information about another person without their consent.
d. Promoting or advertising other migration agency businesses that compete with The Academy,
unless we have given explicit permission.
e. Content that impersonates any person or entity.
f. Confidential or non-public information about companies without proper authorization.
g. Advertisements, solicitations, chain letters, pyramid schemes, investment opportunities, or other
unsolicited commercial communication (unless explicitly permitted by us). - By posting or publishing content on our website or associated sites, you agree to the following:
a. You grant us a non-exclusive, worldwide, royalty-free, and perpetual license to use, reproduce,
edit, and otherwise utilize your content in any form and for any purpose.
b. You guarantee that you have the legal right to grant us the license described above.
c. You guarantee that your content does not violate these Terms.
d. You consent to any action or omission that might otherwise infringe upon your moral rights (or, if
applicable, the moral rights of third parties who contributed to your content). If a third-party has
moral rights in your content, you must obtain their consent as well. - We have the right, but not the obligation, to:
a. Review, modify, reformat, reject, or remove your content if we believe it violates these Terms or
could potentially harm, endanger, or violate the rights of any person.
b. Monitor Website usage, and store or disclose any collected information, including to investigate
compliance with these Terms or in response to a police investigation or government request.
PAYMENT TERMS
- Before purchasing our services, you are responsible for reading the complete service description
and any associated agreements. - You agree to pay all fees and charges for our services as stated in these Terms and the specific
details of the package or service you purchase on our Site. You authorize us to automatically charge
these fees to the credit card you provided.
INTELLECTUAL PROPERTY - All materials displayed on the Website (Website Content), including information, text, images,
plans, artwork, and advertisements, are our property or the property of our licensors (which may
include other users of our Site). This Website Content is protected by copyright, trademark, and
other intellectual property laws. - You may download, view, and print our website, products and services for your personal, non-
commercial use, as long as the content remains intact and in its original form, including all copyright,
trademark, and proprietary notices. Unless specifically permitted by any applicable Supplementary
Terms, you must not reproduce, retransmit, distribute, sell, publish, broadcast, or circulate any
Website Content or our products or services to any third party without our express prior written
consent. - Intellectual Property:
Except as specifically stated in these Terms, nothing grants you any license or right to use, or
transfer any of our intellectual property rights in the Website Content or our products or services
without our express written permission or the express written permission of the content owner (if
different). - Injunctive Relief:
You agree that monetary damages may not be sufficient to compensate for a breach of these Terms.
You acknowledge that we are entitled to seek a court order (injunctive relief) to prevent violations of
its intellectual property rights.
SECURITY OF INFORMATION - Data Security Disclaimer:
While we strive to protect your information, we cannot guarantee the absolute security of data
transmitted over the Internet. You transmit information to us at your own risk. Once we receive it,
we will take reasonable steps to protect its security. - Account Security:
You are responsible for maintaining the security of your account. You must not share your password,
allow others to access your account, or take any action that could compromise its security. You are
liable for all activity under your password or account. Notify us immediately of any unauthorized
use. We may suspend your account or remove your username if necessary. You assume all risks
associated with using our website, products and services.
PRIVACY POLICY
- Privacy Policy:
We will collect, use, disclose, and manage all personal information you provide through the Website
according to our Privacy Policy published on our website. - Privacy Consent:
You agree to our collection, storage, use, and disclosure of your personal information as described in
our Privacy Policy. You also agree to comply with all other policies posted on the Site.
SUSPENSION AND TERMINATION - Suspension of Access:
We may suspend your access to our website, products and services at any time without notice for
maintenance, security, or to ensure the proper operation of our website, products and services.
We grant you access to our DIY Packages for a period of up to 12 months from the date of purchase.
That is, we grant you a licence to the use of your DIY package/s for a period of 12 months from the
date of purchase. You agree that should you wish to use our packages beyond 12 months you must
repurchase our DIY package. - Termination:
We may terminate these Terms and your access to our website, products and services at any time
without notice. Upon termination, you must immediately stop accessing and using the Website and
Website Content and our products and services (if requested) and return any physical copies.
Upon termination of your access to our website, products and services, the restrictions applied to
you and all disclaimers, indemnities, and liability limitations outlined in the Terms remain in effect.
RIGHT TO TERMINATE - We can end your access to the Site, our products, or our services if you violate these terms. We
will decide if a violation has occurred at our sole discretion. - We do not offer refunds for products or services already provided. This includes situations
where you had access to our content, regardless of whether you used it, unless we violate
Australian Consumer Law. - These terms don’t try to avoid responsibility for anything guaranteed by law that we can’t legally
avoid. - If any law includes a guarantee we can’t exclude, that guarantee is included in these terms.
However, to the extent the law allows, our responsibility for breaking that guarantee is limited
to either providing the service again.
COOKIES - We use “cookies” (small data files) on your computer to improve your experience on our Site. By
using this Site, you consent to our use of cookies.
LIABILITY IS LIMITED
- These Terms do not limit any rights that cannot be excluded by law, including rights under
Australian Consumer Law. - We make no warranties (express or implied) about our website, products and services or our
Website Content. We are not liable for any losses or damages (direct, indirect, special, or
consequential) caused by the use of our website, products and services or our Website Content,
whether based on contract, tort (including negligence), or any other legal theory. - We are not liable for any damages, including but not limited to direct, indirect, special,
consequential, punitive or incidental damages, loss of use, profits, data, or the cost of alternative
products or services, arising from your use, inability to use, unauthorized use, performance, or
non-performance of our website, products and services or our Website Content. - You acknowledge that we are not liable for loss or damage resulting from, but not limited to, the
following:
a. Your reliance on the information, products, or services provided, regardless of our verification
efforts (including third-party content and advertisements), concerning their completeness,
accuracy, suitability, or timeliness.
b. System failures, errors, omissions, interruptions, deletions, defects, or delays; viruses or
harmful components; data loss; communication line failures; unlawful third-party conduct; or
unauthorized access to, destruction, alteration, or theft of records.
c. Your access to external websites or servers through links on our Site. These links are provided
for your convenience only, and do not constitute our endorsement of the linked sites or their
offerings. You access these sites at your own risk.
d. Issues related to financial transactions, including the use of credit cards or other financial
information, transaction failures or delays, or any loss or damage arising from transactions made
or attempted on our Site.
YOUR INDEMNITY - You agree to protect us from any legal actions, claims, demands, liabilities, costs, expenses,
losses, and damages (including all full indemnity basis legal fees) that result, directly or
indirectly, from your use of our information, products, or services, or from your violation by
you or your agents of these Terms. To the fullest extent allowed by law, we are not liable for
any damages caused by the use, reference to, or reliance on the information provided on
our Website or through our products or services.
COMPLIANCE WITH ALL APPLICABLE LAWS - We make no guarantee that the content of our website, products and services complies with
the laws of countries outside of Australia. If you access this Website from outside Australia,
you do so at your own risk and are solely responsible for adhering to the laws of your
location. - You are solely responsible for ensuring your use of this Sit our website, products and
services complies with all applicable laws relevant to you and, if applicable, your business.
DISPUTE RESOLUTION
- If a disagreement arises, we urge you to contact Us first at info(at)partnervisasaustralia.com to
try and resolve it. We will consider any reasonable requests and make an effort to resolve the
dispute through alternative methods like mediation or arbitration instead of legal action.
GOVERNING LAW
Terms and Conditions - Governing Law and Jurisdiction: These Terms are governed by the laws of NSW, Australia. You
agree to the exclusive jurisdiction of the courts of NSW and the Commonwealth of Australia for any
disputes related to these Terms or our website, products and services.
General - Force Majeure: We are not liable for any failure to comply with these Terms if the failure arises
from circumstances beyond our reasonable control. - No Waiver: If we choose not to enforce a right under these Terms in one instance, it does not
mean we waive that right in the future. - Entire Agreement: These Terms constitute the complete agreement between you and us
regarding the subject matter herein, superseding all prior agreements or understandings. - Severability: If any part of these Terms is found to be invalid, unenforceable, or illegal, the
remaining Terms will remain in effect. - Partial Severability: If any provision is unenforceable, illegal, or void, it will be removed, and the
rest of the Terms will remain in force. If that provision is only unenforceable, illegal, or void in a
particular jurisdiction, it will only be removed in that jurisdiction.
Feedback - Non-Confidentiality: We appreciate your feedback. Unless you specify otherwise, any
information you provide will be considered non-proprietary and non-confidential. - Contact: For questions or comments about our website, products and services, please email us
at: info(at)partnervisasaustralia.com
Service Specific Additional Terms and Conditions
Quick Advice Line
In addition to the terms of this agreement, the following are included terms should you choose to
use our Quick Advice Line Service, as follows;
a. All Immigration Law advice provided through our Quick advice line is carried out by
experienced and licenced Immigration Law Advisors.
b. All Immigration Law advice provided through our Quick advice line is treated as an ‘initial
consultation’ (including subsequent uses of our Quick Advice Line) for the purpose of the
regulation of our advice to you in compliance with the Migration Agents Code of Conduct. A
copy of the Code of Conduct is available at all times for download on our website.
c. We will make every effort to provide accurate and up to date Immigration law advice and
you understand that we are not liable for your reliance on our advice for the ultimate
success of your application. Should you wish to rely on our advice and for us to be
responsible for the success of your application you are required to enter into a
comprehensive service agreement for services and fees (for the preparation and lodgement
of your application) in accordance with the Migration Agents Code of Conduct.
d. We are under no obligation to keep records or file notes of previous advice provided by you
to us, or of our advice to you, nor shall you rely on your previous advice to us in subsequent
purchases of our Quick Advice Line.
e. You understand that our Quick Advice Line Service is a preliminary assessment of your
circumstances and suitability to use our products and/or services and ultimately you are
responsible for assessing if our advice, products and/or services are suitable for your needs.
f. The rates of our Quick Advice Line are as advertised on our website in increments of 15
Minutes, 30 Minutes and 1 Hour respectively. We will notify you when your service is
approaching its allotted time limit and offer you the ability to extend our allotted time for an
additional service charge.
